Returns & Refunds

All brand new items can be returned within 30 days of purchase for a refund or replacement.
(Items must be unopened and suitable for resale as new)


Returns Policy

Please note we are not responsible for any cancellation that is booked in advance for installation. Please wait for delivery to arrive and make sure all the items are correct before booking any installation.
Products returned for a full refund must be returned within 30 days of the invoice date. Items must be suitable for resale as new.
Original packaging
No marks from installation
Must be complete with original manuals and accessories
Full refunds will not be issued for previously installed, incomplete or worn products – This will be assessed once received.
Items returned as faulty and within 30 days of the invoice date will be issued with a replacement or full refund
Items returned as faulty and over 30 days after the invoice date
We will attempt to fix the fault at our base – if we cannot we will send out a replacement
If we do not have the item in stock we will send the item back to manufacturer for a replacement/repair
(This can take up to 3 – 5 weeks depending on the manufacture return and warranty process)
If we deem the item to have no fault – the item will be returned back to the sender
We cannot offer credit/repairs/replacements on items that have had the serial number removed or have man made damage.
Any damage caused during installation – including cut cables or dropped devices
Defected item due to using incorrect power supply
Water damage defect on cables/connections voids warranty
Items that have had their serial sticker removed will be voided of warranty
Items must be sent back to us first before we can send any replacements


Brand Warranty:

Hikvision 3 years

Hilook 3 years

EZVIZ 2 years

Toshiba 2 years (Manufacture warranty)

Seagate 2 years (Manufacture warranty)

Ajax 2 years

Ax pro 3 years

Pyronix 3 years

Graded items 1 Year

All other accessories have 1 year warranty